Privacy Policy

Insurance Spot is committed in respect to the privacy rights of clients by ensuring that their personal information is collected, used and disclosed in such a manner that would be appropriate in the course of doing business. As our client you trust us with your personal information and our commitment to you is to protect the information you share with us. Our staff at Insurance Spot is trained to treat your personal information with confidentially and respect.

We protect your privacy by complying with applicable privacy laws and regulation in Canada, including the Personal Information Protection and Electronic Documentations Act. We believe that by using our website, requesting a quote, or purchasing our insurance products through Insurance Spot, you have given your implied consent for us to collect, use or disclose your personal information including information that was previously collected before the introduction of the Personal Information Protection and Electronic Documentations Act.

Information we collect and how we collect it

The information we collect varies and depends on the types of products and services you apply for or purchase, your payment method, and the way you communicate with us.

We collect information in a number of ways:

  1. Information you give us:

    We collect personal information from you when you inquire about our insurance products, request a quote, apply for insurance, make a payment, or open a claim.

    Personal information collected includes but is not limited to:

    • Name
    • Contact information
    • Marital Status
    • Date of birth
    • property descriptions
    • Loan or mortgage details
    • Payment or banking information

  2. Information we collect from third parties:

    We may also collect information from third parties as permitted by law. These include but are not limited to, insurance agencies and brokers, government bodies, insurance adjusters, consumer reporting agencies, and other third parties who can provide information related to you or your insurance vehicle or property. When we do so, we do it with your consent or otherwise confirm the third party lawfully collected the information and is permitted to share it with us.

    This information includes but is not limited to:

    • Claims History
    • Credit information
    • Insurance History

  3. Communications: Calls, online chats, emails, texts and other communications

    We may record calls, emails, online chats and other communications between us to ensure quality in customer service, to confirm discussions and your instructions, to train our staff and to resolve complaints. If you do not want your communications recorded, you can do business by visiting our office or by writing or emailing us.

  4. Cookies, Google Analytics, AdWords, web beacons and other technologies

    We use Google Analytics to help analyze how visitors use our website. Google Analytics uses “cookies,” which are small text fields placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. No personally identifiable information is collected about you unless you explicitly submit that information via a fill-in form on this website. The anonymous information generated by Google Analytics cookies about your use of this website (including your IP address) is transmitted to Google. This information is then processed to compile statistical reports, and is used to evaluate visitor usage so that we may optimize the content to better meet your needs.

    We use Google AdWords and AdWords Remarketing to advertise Insurance Spot across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie used to identify which person visited a certain page allowing for targeted ads. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

    We also use Hotjar, a web analytics tool that records sessions and uses heat maps to measure online behaviour in order improve user experience. Insurance Spot may use other similar web analytics tools measure traffic and behaviour in order to improve services.

    To learn how to disable these features, please visit our Terms of Use posted on this site.

  5. Consenting for others

    We may ask you for information about other persons covered by your insurance policy, such as other drivers listed on your policy. Information you give us about another person is expected to be done so with their permission to do this and consent to this Privacy Policy on their behalf.

Why we collect, use, and disclose information

We collect, use and disclose information for many reasons, including, but not limited to the following:

  • To better provide you with products and services
  • To provide you with accurate insurance quotes
  • To verify your identity and property
  • To asses and underwrite insurance risks with our insurer markets
  • To submit a claim on your behalf
  • To promote and market products and services offered by us, our affiliates, or our strategic partners and alliances, which may include insurance companies, insurance brokers, agents, adjusters, and other intermediaries
  • To deliver relevant ads to you on our site and other third party websites and apps
  • To verify and compile statistics
  • To report to regulatory entities consistent with prudent and legally required insurance industry practices, including claims history
  • To comply with applicable laws
  • To share your information with third party services for external processing such as data and payment processing
  • To share your information among our affiliates for any of the above purposes.

Sharing your information with your Property Manager

We may disclose your insurance policy information with your building’s property manager.

Protecting your information

We will protect your personal information through security safeguards appropriate to the sensitivity of the information. Safeguards will vary depending on the sensitivity, format, location, and storage of this information. We will also require that any information transmitted to third parties also have safeguards in place to handle your personal information in a manner that is consistent with our privacy practices.

Accessing your information

You have the right to request a correction of your personal information and to access your personal information from us, subject to any legal restrictions or rights of refusal. You can contact our privacy officers listed below to access your private information.

Withdrawing consent

At any time in writing, a client may withdraw their consent, but in doing so may prevent us from providing the requested service or product.

If you have questions or concerns about our privacy policy or procedures, please do not hesitate to communicate with our Privacy Officer in writing at the following address:

Sherif Gemayel
Privacy Officer

Insurance Spot
320 - 1331 MacLeod Trail SE
Calgary, AB T2G 0K3